Optimizing customer service levels with predictive analytics
Richard Boire gave a presentation on predictive analytics in customer service at the Canadian Automobile Association. Organizations that successfully adopt…
3 Ways to Access Your Predictive Analytics in the Cloud
It is safe to say today that cloud computing is pervasive. More and more individuals and companies are using the…
Defining Analytics: Analytics
Following-up to my blog 'Just Tell Me What I'm Doing', this is the third in a series of posts that…
2010 – Old Decade, New Decade
Let’s look back at the last ten years of applying enterprise performance management methodologies, and then speculate about their…
Is good exposure over-exposed?
Mitch Joel notes that loads of people work for free on sites like Huffington Post just for the exposure. (It's…
Recently Read 02/10/2010
A few highlights from the blogosphere this week: The Relational Database This is an interesting–if long–post on the future of…
Data Glut? The Answer Is Innovation
Data is piling up fast at almost every business, from financial corporations to online shopping sites. Security log files, network…
First Look – TRIAD 8.5 and Decision Graph
TRIAD 8.5 has just been released and is the latest version of FICO’s combined account manager and customer manager platform…
Apps are great, but Ecosystems are better
By now, everyone is pretty much on the same page with apps on mobile devices. The popularity of these programs,…
Relationship Marketing: An A/B Test!
If you received a message from a relationship company you knew - which one of these tweets would you be…