Social Data: Asset and Liability
In late December of 2013, Google Chairman Eric Schmidt admitted that ignoring social…
Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Infor Demonstrates Steady Stream of Advances to Customers
At this year’s Inforum user group conference, Infor representatives showed the progress…
Attensity Uses Social Media Technology for Smarter Customer Engagement
When I last wrote about Attensity I classified it as a “pure play” text…
Data Analysis Can Transform HR Department Processes
The benefits of data analysis have become well-documented – enormous cost savings…
Stop Calling Social Analytics Intelligence
Everyone is saying social analytics and monitoring tools are social intelligence, and…
Walmart Makes Big Data Part of Its DNA
Walmart started using big data even before the term big data became…
Are You Dreaming Social? Salesforce Is!
The annual Salesforce.com Dreamforce conference (Twitter: #DF12), just underway, may be the largest software…
Social Media in the Enterprise: Adoption in 2012 [Infographic]
There is no doubt that the social media “phenomenon” has been embraced…