The World of Digital Marketing Has Certainly Evolved
The world of digital marketing has certainly evolved, we are now in…
How Social Intelligence Can Identify Weak Points in Your Customer Journey and Drive Decision-Making
Where a few years ago, a social media monitoring tool may have…
One World, Many Data Centers: The World Cup and Social Media
Whether you like Soccer (Football outside the U.S.) are “Soccer Neutral” or have a…
Digi-lution: How Online Data Can Indicate Civil Unrest
Saying that the Internet is a medium for change, knowledge, discourse, or…
Social Data: Asset and Liability
In late December of 2013, Google Chairman Eric Schmidt admitted that ignoring social…
Finding Order in Social Networking Chaos
That is my mission for 2014.I am throwing out the rules. I…
Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Infor Demonstrates Steady Stream of Advances to Customers
At this year’s Inforum user group conference, Infor representatives showed the progress…
Attensity Uses Social Media Technology for Smarter Customer Engagement
When I last wrote about Attensity I classified it as a “pure play” text…
Data Analysis Can Transform HR Department Processes
The benefits of data analysis have become well-documented – enormous cost savings…
