Analytics
720 views

How Social Intelligence Can Identify Weak Points in Your Customer Journey and Drive Decision-Making

jainsworth@sdl.com - July 24, 2014

Where a few years ago, a social media monitoring tool may have been a nice to have and something to…

One World, Many Data Centers: The World Cup and Social Media
News
813 views
News
813 views

One World, Many Data Centers: The World Cup and Social Media

Datacenters - June 16, 2014

Whether you like Soccer (Football outside the U.S.) are “Soccer Neutral” or have a problem with the billions of dollars spent by…

Analytics
878 views

Digi-lution: How Online Data Can Indicate Civil Unrest

philcohen4 - April 15, 2014

Saying that the Internet is a medium for change, knowledge, discourse, or even civil unrest is a vast understatement, because…

Big Data
669 views

Social Data: Asset and Liability

MIKE20 - February 10, 2014

In late December of 2013, Google Chairman Eric Schmidt admitted that ignoring social networking had been a big mistake. ”I guess, in our…

Data Quality
593 views

Finding Order in Social Networking Chaos

ariherzog - January 14, 2014

That is my mission for 2014.I am throwing out the rules. I am eliminating the notes and disclaimers. I am…

Uncategorized
673 views

Interactive Intelligence Reveals Ambitious Plans for Customer Service

RichardSnow - May 22, 2013

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans…

Analytics
671 views

Infor Demonstrates Steady Stream of Advances to Customers

Robert Kugel - April 29, 2013

At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself…

Analytics
768 views

Attensity Uses Social Media Technology for Smarter Customer Engagement

RichardSnow - April 24, 2013

When I last wrote about Attensity I classified it as a “pure play” text analytics vendor, but the latest release of its…

Data Analysis Can Transform HR Department Processes
Analytics
976 views
Analytics
976 views

Data Analysis Can Transform HR Department Processes

Roman Vladimirov - April 10, 2013

The benefits of data analysis have become well-documented – enormous cost savings for businesses, a higher likelihood of achieving a…

Social Media Analytics
552 views

Stop Calling Social Analytics Intelligence

TJ Laher - March 27, 2013

Everyone is saying social analytics and monitoring tools are social intelligence, and this needs to stop in order for the…