RichardSnow, Author at SmartData Collective

Interactive Intelligence Doubles Down on Cloud Computing

Diabolocom Provides Customer Interaction in the Cloud Solution

ResponseTek Makes Customer Experience Management Simple and Sophisticated

OnviSource Opens Up Workforce Optimization for Contact Center Excellence

Is NPS the Best Measure of Customer Experience?

Upstream Works Helps Customer Service Agents Improve Efficiency and Effectiveness

NICE Systems Engages Analytics to Optimize Customer Experience

In the Digital Economy, the Customer Experience Is Critical

Nexidia Brings Compliance and Process Management to Interaction Analytics

Tracking the Customer Journey Is Critical for Engagement