Uncategorized
543 views

IKEA Speaks the Language of Emoticons

jainsworth@sdl.com - February 12, 2015

If it takes 20 languages to reach 80 per cent of the World’s population then it is readily apparent that language is a pretty useful but complex…

Analytics
755 views

How Social Intelligence Can Identify Weak Points in Your Customer Journey and Drive Decision-Making

jainsworth@sdl.com - July 24, 2014

Where a few years ago, a social media monitoring tool may have been a nice to have and something to play around with – as we raced…

Best Practices
584 views

Outages: Cloud Customers Cry Out for Communication

jainsworth@sdl.com - August 16, 2011

What is the collective noun for a number of cloud outages? A thunderstorm? A puddle of…? A wave of major cloud downtime in the last few months…

Best Practices
435 views

Web Content Management: An Open and Closed Case?

jainsworth@sdl.com - June 15, 2011

When it comes to your options for a WCM vendor, one of the first decisions you will need to make is whether to use an Open Source…