Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
Infor Demonstrates Steady Stream of Advances to Customers
At this year’s Inforum user group conference, Infor representatives showed the progress…
Attensity Uses Social Media Technology for Smarter Customer Engagement
When I last wrote about Attensity I classified it as a “pure play” text…
The Big Deal is in the 2013 Business Analytics Research Agenda
Did you catch all the big data analogies people used in 2012?…
Industry Exposé: Technology Vendors Skew Analysts and Influencers
In my more than a decade of writing on the trends and…
Business Analytics: Best Practices for Success
Benchmark & compare your WordPress Blog - How good are you? -…
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The Big Question In Big Data Is…What’s The Question?
All The Current Talk Of Big Data Technology Misses The Point The…
Hadoop pushes, pulls Big Data analytics into mainstream (Part Two)
Did you miss out? It’s ok. We’ll fill you in. Part one…