Consumerization Revisited: Why Aesthetics Matter
I’ve been an advocate of the consumerization of BI for a number of years. Business Discovery platforms like QlikView that…
Social Data and Mobile Diminishing the Significance of the Resume
Although resumes still remain the gold standard of job hunting and applying to job postings, there is a shift happening.…
The Enterprise Brain
In his 1938 collection of essays, World Brain, H. G. Wells explained that “it is not the amount of knowledge that…
Smarter Agent Performance Management
I read a lot these days about how companies should pay more attention to contact center agent or customer service…
The Amateur Data Scientist and Her Projects
With so much data available for free everywhere, and so many open tools, I would expect to see the emergence…
Tracking Google Adwords Results in Salesforce: A How-To Guide
This post explores a simple way to see Google Adwords results inside of Salesforce, using Google Analytics Campaign tags. To…
The Future of Customer Service
The best part of my job is that I get to talk to people, lots and lots of people. I…
First Look: Decisions
I caught up with the wonderfully named Decisions recently. Back in the 90s the founders started OOP.com to separate what…
Managing Details in Long-Range Planning
Ventana Research recently completed an in-depth benchmark research project on long-range planning. As I define it, long-range planning is the formal quantification…
