Yesterday Salesforce announced the launch of Social.com – a social advertising solution that brings the power of Radian6 (R6) and Buddy Media (BM) (two acquisitions made by…
The best part of my job is that I get to talk to people, lots and lots of people. I talk to so many people about the…
I attended Convergence for a short time this week. It was a good show, nearly 12,000 people clamoring to learn as much as possible about Microsoft Dynamics (all…
I have been saying for a while that data is the next big thing.No, not data by itself (which we have been talking about forever) or even “Big…
Before digging into the analysis of where Salesforce is and where it is going, and how the message at DreamForce was — what’s the word I am…
Yeah, yeah, yeah — been long, I know. Busy, you know? Plenty going on, plenty behind us and even more ahead of us — going to be…
First off, both companies are clients of mine – and fairly active clients.Second, I have a very long history with KANA; I covered them at Gartner and…
I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”. The speakers were superb – thanks Sameer Pattel, Kirk…
I have been thinking about this for some time (BTW, this is a short post – hope to ignite some discussion with this), would love to get…
One thing I learned in the past 20+ years of doing CRM – when a tool works, the vendor behind does not matter to the user. They…
