What the Launch of Social.com Shows Us
Big Data
608 views
Big Data
608 views

What the Launch of Social.com Shows Us

EstebanKolsky - April 24, 2013

Yesterday Salesforce announced the launch of Social.com – a social advertising solution that brings the power of Radian6 (R6) and Buddy Media (BM) (two acquisitions made by…

The Future of Customer Service
Analytics
515 views
Analytics
515 views

The Future of Customer Service

EstebanKolsky - April 17, 2013

The best part of my job is that I get to talk to people, lots and lots of people. I talk to so many people about the…

Convergence 2013: CMOs Ain’t Rich, MSDynCRM is Getting There
Best Practices
507 views
Best Practices
507 views

Convergence 2013: CMOs Ain’t Rich, MSDynCRM is Getting There

EstebanKolsky - March 22, 2013

I attended Convergence for a short time this week. It was a good show, nearly 12,000 people clamoring to learn as much as possible about Microsoft Dynamics (all…

Analytics
379 views

How To Lose Credibility When Using Data

EstebanKolsky - November 12, 2012

I have been saying for a while that data is the next big thing.No, not data by itself (which we have been talking about forever) or even “Big…

Social Media Analytics
451 views

Can SAP Really Get Social This Time?

EstebanKolsky - September 21, 2012

Before digging into the analysis of where Salesforce is and where it is going, and how the message at DreamForce was — what’s the word I am…

CRM
546 views

Twitter, Facebook, Customer Service and Surgery

EstebanKolsky - August 25, 2012

Yeah, yeah, yeah — been long, I know.  Busy, you know? Plenty going on, plenty behind us and even more ahead of us — going to be…

CRM
460 views

KANA Acquires Sword Ciboodle: My Very Long (but Insightful) Take

EstebanKolsky - July 12, 2012

First off, both companies are clients of mine – and fairly active clients.Second, I have a very long history with KANA; I covered them at Gartner and…

Decision Management
412 views

Question: Why Are You In Social Channels?

EstebanKolsky - July 5, 2012

I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”.  The speakers were superb – thanks Sameer Pattel, Kirk…

Analytics
648 views

The New Way to Segment For a 6x Greater Return

EstebanKolsky - May 5, 2012

I have been thinking about this for some time (BTW, this is a short post – hope to ignite some discussion with this), would love to get…

Analytics
426 views

For E.piphany (Infor), It’s Back to the Future

EstebanKolsky - April 5, 2012

One thing I learned in the past 20+ years of doing CRM – when a tool works, the vendor behind does not matter to the user.  They…