Why Questions are Becoming More and More Popular in the Social Realm
Yahoo! Answers and Answers.com have been around since 2005.
Charlie Rose, Customer Service, and the Master Twitter Record
My post last week detailed the customer service-oriented frustrations that many of us face while dealing with large companies.Writing about…
Social CRM: Thinking Outside the “Call Center” Box
If one studies history of automobiles, the first cars powered by internal combustion engines running on fuel gas appeared as early as…
Advertiser Tracking on the Rise
The Wall Street Journal publishes a report today (behind firewall) on cookies, and the growth of consumer-tracking on major Web…
Nine Really Simple Segmentation Strategies
Segmentation can be as important as any other component of message development. While most segmentation requires some preference data there…
We will be monitored, step by step, meal by meal
In the future, as I see it, each one of us will be monitored by dozens of machines. They'll keep…
A Record Named Duplicate
Although The Rolling Forecasts recently got the band back together for the Data Rock Star World Tour, the tour scheduling…
