Hell is other people’s data
I just read the excellent blog post Data Migration – and existentialist angst by John Morris, which asks the provocative…
Socialytics for Sales, Marketing and Customer Service
Last week at the CRM evolution conference in NYC I presented an updated discussion on socialytics in a social CRM…
Cloud Application versus On Premise, Myths and Realities
I was reading something recently on SaaS TCO that once again dredged up one of our industry folktales about SaaS…
Social CRM: Not a Cure for Customer Compliants
Salesforce CRM execs are likely celebrating this week as they gained a shiny new customer- Facebook. Word on the street…
Data Quality View: The Cassandra Effect
Data Quality (DQ) View is an OCDQ regular segment. Each DQ-View is a brief video discussion of a data quality…
Using Transparency As A Mask
As mankind deploys increasing numbers of sensors, and makes more sense of this data, more of our secrets are revealed. …
The Importance of Data Experimentation
The McKinsey Quarterly had an article today on Ten Tech-enabled business trends to watch and number 5 caught my eye…
Being Smart About Public Wi-Fi Networks
Using wi-fi hotspots at airports, coffeeshops, hotels, conferences or work locations can be a tremendous productivity boost, and your options…
Business Intelligence: Catch them looking
Wipe away that tear you have shed for BI marketing. Take heart in this: The golden oldies — those tired…