Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans…
Finding the Right Sponsor for Your Big Data Project
Earlier we discussed that big data should be a Strategy matter instead of an IT matter. Let’s dive a bit…
3 Big Data Milestones
If you were asked to name the top three events in the history of the IT industry, which ones would…
The Misunderstanding of Master Data Management
Not long ago, I was asked to review a client’s program initiative that was focused on constructing a new customer…
Data Visualization: Making Big Data Dance
Fifteen years ago, the presentation of data typically fell under the purview of analysts and IT professionals. Quarterly or annual…
SAPPHIRE NOW: The Human Face of Big Data
SAPPHIRE NOW in Orlando was packed with examples of how Big Data affects all our lives. SAPPHIRE NOW in Orlando…
Seven Steps to Rejuvenate Your Marketing Database
A hard look at digital marketing programs shows an increase in marketing activity by businesses and a proportionate level of…
Re-Thinking SEO: The Earned Media & Inbound Marketing Evolution [Webinar]
SEO is changing. Here's what you need to know to succeed today. No industry evolves as quickly as SEO. Marketing leaders…
5 Kinds of Business Analysis Techniques Every Executive Should Know
If you’re a business user thinking about analytics, the options can be dizzying. Where do you begin? Here is a…
Could Business Computing Be Done by Users Without Technical Experience?
Business computing always occurs in enterprises, which plays an important role in enterprises operations, and is mainly handled by the…