Analytics
750 views

Survey Results: Challenges and Opportunities for Professional Services Firms

mfauscette - September 10, 2012

Earlier this summer one of my clients, Deltek, sponsored IDC in a survey and white paper on current challenges and opportunities for professional services firms world wide.…

Open Source
752 views

Software, IP Protection, Innovation and the Apple – Samsung Verdict

mfauscette - August 28, 2012

The patent trial that many in tech had watched with keen interest ended yesterday as the jury reached a verdict that is likely to have quite an…

Social Data
792 views

Microsoft Buys Enterprise Social Network Vendor Yammer for $1.2B

mfauscette - June 25, 2012

The much anticipated and highly rumored announcement finally hit the wires today. One of the biggest questions was where would the company reside in the Microsoft organization,…

Culture/Leadership
761 views

Consumerization of IT, Social Business and Other Challenges; a View From Latin America

mfauscette - June 13, 2012

I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first…

Collaborative Data
759 views

Enterprise Social Networks, Building the Collaborative Enterprise

mfauscette - June 3, 2012

Tools that support social business initiatives fit into several different  software categories / markets. Social business is a very broad term that includes all the enterprise social…

CRM
776 views

Social Dynamx, Scaling Social Customer Support

mfauscette - May 30, 2012

Companies are learning that today customer service is a big part of effective marketing strategy. The concept that customers decide how, when and where they interact with a…

Analytics
1236 views

From Big Data to Smart Data: Supporting Critical Business Decisions

mfauscette - May 10, 2012

Last week at Lithium's LiNC event I did a session on big data with Lithium Principal Scientist Dr Michael Wu. It's always a pleasure working with Michael,…

CRM
1179 views

Connecting the Enterprise: The VMware – Lithium Technologies Partnership

mfauscette - May 8, 2012

Companies today are under increasing pressure to change the way they interact with customers and community management platforms like the one provided by Lithium Technologies can be…

Social Data
914 views

Social Technology and Real Business Transformation

mfauscette - April 29, 2012

I managed a few minutes out of my schedule last week to stop by the Yammer Tour event in San Francisco. I was in San Francisco doing…

Policy and Governance
867 views

Social Government?

mfauscette - March 27, 2012

I spent time last week at an IBM / Federal Computer Week Social Business event for the Federal Government. I tend to focus most of my time…