Earlier this summer one of my clients, Deltek, sponsored IDC in a survey and white paper on current challenges and opportunities for professional services firms world wide.…
The patent trial that many in tech had watched with keen interest ended yesterday as the jury reached a verdict that is likely to have quite an…
The much anticipated and highly rumored announcement finally hit the wires today. One of the biggest questions was where would the company reside in the Microsoft organization,…
I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first…
Tools that support social business initiatives fit into several different software categories / markets. Social business is a very broad term that includes all the enterprise social…
Companies are learning that today customer service is a big part of effective marketing strategy. The concept that customers decide how, when and where they interact with a…
Last week at Lithium's LiNC event I did a session on big data with Lithium Principal Scientist Dr Michael Wu. It's always a pleasure working with Michael,…
Companies today are under increasing pressure to change the way they interact with customers and community management platforms like the one provided by Lithium Technologies can be…
I managed a few minutes out of my schedule last week to stop by the Yammer Tour event in San Francisco. I was in San Francisco doing…
I spent time last week at an IBM / Federal Computer Week Social Business event for the Federal Government. I tend to focus most of my time…
