I did a series of videos for eCornell during Dreamforce and one of them fits nicely into this series (now extended to 3 parts) so I thought…

Earlier this week BlackBerry announced that it was seeking a buyer or strategic partner as a way forward and out of its multi-year decline. The path from…

In part three of Enterprise Social Networks we'll look at enterprise adoption and some of the results of successfully implementing and using ESNs. Adoption is a bit…

Salesforce.com announced its intent to acquire email marketing and marketing automation vendor ExactTarget for ~$2.5B or $33.75/share, ending a few years worth of speculation as to which…

In this post, I'll focus on customer intelligence driven marketing and the proper use of data. In the "information economy," data is created at an unbelievable pace,…

There continues to be a lot of discussion of the trend that's sometimes called "consumerization of IT." I think the trend is really about two things: changing…

One of the byproducts of the Internet is a phenomenon that is impacting all sorts of things, the trend of breaking things into smaller and smaller pieces,…

It's turning into a big news week for enterprise social network (ESN) software, first Yammer's 1st user conference, YamJam12, and then a very interesting announcement from SAP. SAP…

I'm spending the week at Salesforce's Dreamforce conference (more on that in a post coming shortly) and at the partner keynote on Tuesday I watched a product…

Okay, I started this out with a lie, this isn't a new way to sell at all. The sense and respond approach to selling is as old…