Enterprise Social Networks, Building the Collaborative Enterprise

June 3, 2012
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Tools that support social business initiatives fit into several different  software categories / markets. Social business is a very broad term that includes all the enterprise social activities, internal and external. I find that often people understand a single perspective on social, often based on their role or personal experience with some of the tools. A customer support manager thinks of social in the context of customers while others might immediately think of collaboration or ideasourcing.

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