The Future of Customer Service
The best part of my job is that I get to talk to people, lots and lots of people. I talk to so many people about the same subjects (in this case Customer Service) that I start to see patterns and trends emerge. I was told when I first started working at Gartner that two data points make a pattern and three make a trend â Iâd like to think that it takes more than that, but you get the overall idea of how it works.(more…)
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