Earlier this morning Assistly announced a new release for their cloud-based eService product. I had the chance to get briefed last week, and there were a few…
In case you did not catch the news, Verint (a WFO vendor) announced yesterday that they had acquired / entered into an agreement / wants to acquire…
Apparently my prose lost a lot in the last few months of scant writing in this journal, as I saw this tweet earlier from the esteemed Stowie…
First, the disclaimers: TIBCO is not a present or past client (well, I cannot disclose whether they were a Gartner client, so I am talking about my…
I have the privilege of working with two gentlemen that put most “thought leaders” to shame. I am referring, of course, to Emanuele Quintarelli and Sameer Patel.…
First, I did not go to SAPPhire Now 2011. Had to get that out of the way quickly (and to confess I am late in filing my…
There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. (more…)
Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. (more…)
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his work and theories abound, no wonder he is being made responsible for a slew of…
