A New Pricing Model, New Gaming Features – What’s Not To Like About Assistly?
Earlier this morning Assistly announced a new release for their cloud-based eService…
A New Era For Feedback Management? (Verint Acquires Vovici)
In case you did not catch the news, Verint (a WFO vendor)…
tibbr 3.0 Launches. Is This Something?
First, the disclaimers: TIBCO is not a present or past client (well,…
The Confusing World of Social Business
I have the privilege of working with two gentlemen that put most…
Is Social the Future of Knowledge? Help Me Find Out
There has been a lot of discussion lately about the role of…
What Does Assistly Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts…
What Did Maslow Know About Customer Centricity? It Ain’t Happening!
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his…