Cloud Computing
940 views

A New Pricing Model, New Gaming Features – What’s Not To Like About Assistly?

EstebanKolsky - July 26, 2011

Earlier this morning Assistly announced a new release for their cloud-based eService product.  I had the chance to get briefed last week, and there were a few…

Commentary
854 views

A New Era For Feedback Management? (Verint Acquires Vovici)

EstebanKolsky - July 21, 2011

In case you did not catch the news, Verint (a WFO vendor) announced yesterday that they had acquired / entered into an agreement / wants to acquire…

Uncategorized
682 views

tibbr 3.0: the Missing Screenshots

EstebanKolsky - June 28, 2011

Apparently my prose lost a lot in the last few months of scant writing in this journal, as I saw this tweet earlier from the esteemed Stowie…

Knowledge Management
931 views

tibbr 3.0 Launches. Is This Something?

EstebanKolsky - June 28, 2011

First, the disclaimers: TIBCO is not a present or past client (well, I cannot disclose whether they were a Gartner client, so I am talking about my…

Best Practices
740 views

The Confusing World of Social Business

EstebanKolsky - June 27, 2011

I have the privilege of working with two gentlemen that put most “thought leaders” to shame. I am referring, of course, to Emanuele Quintarelli and Sameer Patel.…

Commentary
782 views

SAP and The Hoover Dam

EstebanKolsky - June 1, 2011

First, I did not go to SAPPhire Now 2011.  Had to get that out of the way quickly (and to confess I am late in filing my…

Analytics
747 views

Is Social the Future of Knowledge? Help Me Find Out

EstebanKolsky - February 28, 2011

There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. (more…)

Inside Companies
678 views

What Does Assistly Think of Social Business?

EstebanKolsky - November 30, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. (more…)

Inside Companies
892 views

What Did Maslow Know About Customer Centricity? It Ain’t Happening!

EstebanKolsky - November 19, 2010

Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his work and theories abound, no wonder he is being made responsible for a slew of…