CRM
628 views

Social Software, Feature or Product?

mfauscette - October 22, 2011

We have this debate running about social software and whether it's, for the most part anyway, a set of features…

Business Intelligence
1371 views

The Next Generation Enterprise Platform

mfauscette - October 3, 2011

Now that I've had a a few weeks since Salesforce.com's Dreamforce conference to think more about Salesforce's new positioning around…

CRM
659 views

A Talk with Brent Leary: Changes in Social, Big Data & Facilitating Creativity

Jennifer Roberts - September 20, 2011

Last week, I had the chance to chat with Brent Leary, a crm industry analyst, adviser, author, speaker and award…

Best Practices
596 views

The Three C’s of Social Business

mfauscette - September 12, 2011

Einstein said "everything must be made as simple as possible, but not one bit simpler". That concept, often tied to…

Cloud Computing
561 views

Can Salesforce.com Make Chatter Epicenter of Enterprise Collaboration?

SDC Editor - September 8, 2011

Earlier this week, my IT Business Edge colleague Loraine Lawson wrote a post about some of the news from Salesforce.com's…

Business Intelligence
571 views

Maybe it should be “Networked Business”?

mfauscette - August 26, 2010

I like the term social business, I'm comfortable with the concepts I've used a lot over the last two or…

Business Intelligence
779 views

Redefining Leadership in the Emerging Social Business Environment

mfauscette - August 10, 2010

It's 2010 and business has changed. The combined impacts of technology shifts like the social web, real-time mobile computing, and…

CRM
636 views

My Thoughts On The Gartner Customer 360 Summit

themaria - July 2, 2010

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CRM
583 views

Customer Experience: Children’s Hospital of Philadelphia

mfauscette - June 19, 2010

I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been…

Business Intelligence
946 views

social CRM (sCRM) definition : CRM + aggregator + socialytics

SDC Editor - May 28, 2010

While continuing my search for knowledge on the subject of social CRM (sCRM), I was able to attend a seminar…