Consumerization of IT, Social Business and Other Challenges; a View From Latin America
I had the pleasure of spending part of this week in Santiago…
Social Dynamx, Scaling Social Customer Support
Companies are learning that today customer service is a big part of…
From Big Data to Smart Data: Supporting Critical Business Decisions
Last week at Lithium's LiNC event I did a session on big…
Connecting the Enterprise: The VMware – Lithium Technologies Partnership
Companies today are under increasing pressure to change the way they interact…
Customer Service, the New Marketing in the Era of the Social Customer
Okay, I'm not the first person to write about this idea, but…
Social Software, Feature or Product?
We have this debate running about social software and whether it's, for…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
Engaging Customers on Facebook
In preparing for a webinar this week with Lithium Technologies on Facebook…
Socializing Software
Transforming business to a networked environment is mostly about changing business culture…