CRM
1216 views

Connecting the Enterprise: The VMware – Lithium Technologies Partnership

mfauscette - May 8, 2012

Companies today are under increasing pressure to change the way they interact with customers and community management platforms like the…

CRM
878 views

Customer Service, the New Marketing in the Era of the Social Customer

mfauscette - November 30, 2011

Okay, I'm not the first person to write about this idea, but it has been on my mind lately, so…

CRM
874 views

Social Software, Feature or Product?

mfauscette - October 22, 2011

We have this debate running about social software and whether it's, for the most part anyway, a set of features…

CRM
1004 views

The Social Web as a Customer Support Channel

mfauscette - September 16, 2011

I just had an experience that to me, typifies what I expect out of companies these days for product support.…

Analytics
755 views

Engaging Customers on Facebook

mfauscette - March 21, 2011

In preparing for a webinar this week with Lithium Technologies on Facebook and your brand, I spent a bit of…

CRM
1142 views

Socializing Software

mfauscette - October 8, 2010

Transforming business to a networked environment is mostly about changing business culture to become more social and connected but it…

CRM
648 views

Social CRM: Thinking Outside the “Call Center” Box

hkotadia1 - August 1, 2010

If one studies history of automobiles, the first cars powered by internal combustion engines running on fuel gas appeared as early as…

CRM
1885 views

Q&A with Radian6′s Lauren Vargas from our Recent Webinar

AkinArikan - July 1, 2010

Social CRM has just gone from being a buzz word to being an official software solutions category: Gartner has released…

CRM
734 views

The Social Customer Bill of Rights

mfauscette - June 9, 2010

The social web has empowered and changed behavior and in general is having a broad impact on the way people…

CRM
669 views

What’s Coming Up Next for Social CRM and Enterprise 2.0?

JacobMorgan - June 2, 2010

We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about…