Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
You Can Only Engage Through Good Service (& Information)
I know that everyone has had a poor customer service experience at…
What Did Maslow Know About Customer Centricity? It Ain’t Happening!
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his…
The Semantic Web, Part II: The Business Case and Customer Service Implications
In part one of this series, I broached the semantic web and…
Charlie Rose, Customer Service, and the Master Twitter Record
My post last week detailed the customer service-oriented frustrations that many of…
Pink Floyd, Seinfeld, and Extremes in Customer Service
One of my favorite Pink Floyd songs from the later years is…
Old School: Companies That Still Just Don’t Get It
Sometimes, it just amazes me that so many companies are old school,…
Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that…
