How SEO is Like Customer Service

April 23, 2012

“We seek to WOW our customers.” – Zappos

When we hear of customer service, the big companies that come to mind are Zappos and Nordstrom. You might think that Zappos focuses on selling shoes, but the truth is that they’re well known because of their customer service. The main goal of these companies is to please their customers first. Just look at the extra lengths they go through to deliver an exceptional experience for people: