5 Ways Big Data is Transforming Customer Service
The lifeblood of any organization, whether service oriented or not, is good…
Upstream Works Helps Customer Service Agents Improve Efficiency and Effectiveness
My research and experience show that contact center agents and others handling…
What Data Will Your Customers Share for Better Service?
What Data Will Your Customers Share for Better Service?Your customers are willing…
How Big Data Can Boost Your Customer Service Efforts
Each day, consumers are voluntarily posting vital information about their likes and…
First Look: FICO Decision Optimizer
Decision Optimizer is one of FICO’s Decision Management Tools and is designed…
Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
How a Free Burrito Turned into A $55 Parking Ticket and a Great Customer Experience
It’s hard trying to keep up in the Age of Acceleration. Everything…
