What Data Will Your Customers Share for Better Service?
What Data Will Your Customers Share for Better Service?Your customers are willing…
How Big Data Can Boost Your Customer Service Efforts
Each day, consumers are voluntarily posting vital information about their likes and…
First Look: FICO Decision Optimizer
Decision Optimizer is one of FICO’s Decision Management Tools and is designed…
Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…
How a Free Burrito Turned into A $55 Parking Ticket and a Great Customer Experience
It’s hard trying to keep up in the Age of Acceleration. Everything…
Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is…
The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect…
