How To Use Data To Increase Customer Engagement On Your Website
Business Intelligence
31 shares2,779 views
Business Intelligence
31 shares2,779 views

How To Use Data To Increase Customer Engagement On Your Website

JT Ripton - December 17, 2018

Looking to improve customer interactions on your site? Here's how to use data to increase customer engagement with your website.

How Cloud Customer Support Helps Your Business Grow
Business Intelligence
21 shares3,072 views
Business Intelligence
21 shares3,072 views

How Cloud Customer Support Helps Your Business Grow

Deepanshu Gahlaut - October 8, 2018

Discover the benefits of taking your customer support to cloud and how it can help you improve your customer service, agent's productivity and efficiency.

5 Ways Big Data is Transforming Customer Service
Big Data
23 shares6,552 views
Big Data
23 shares6,552 views

5 Ways Big Data is Transforming Customer Service

Annie Qureshi - August 15, 2017

The customer service profession has always relied on data to improve customer satisfaction.

Uncategorized
1344 views

Upstream Works Helps Customer Service Agents Improve Efficiency and Effectiveness

RichardSnow - July 16, 2015

My research and experience show that contact center agents and others handling customer interactions face the continuing challenge of meeting…

Uncategorized
1731 views

What Data Will Your Customers Share for Better Service?

Lbedgood - June 9, 2015

What Data Will Your Customers Share for Better Service?Your customers are willing to share their personal information with you –…

How Big Data Can Boost Your Customer Service Efforts
Big Data
1651 views
Big Data
1651 views

How Big Data Can Boost Your Customer Service Efforts

iconicmind - September 9, 2013

Each day, consumers are voluntarily posting vital information about their likes and dislikes on social media sites. If this data…

First Look: FICO Decision Optimizer
Analytics
1077 views
Analytics
1077 views

First Look: FICO Decision Optimizer

JamesTaylor - May 22, 2013

Decision Optimizer is one of FICO’s Decision Management Tools and is designed to address some specific challenges in customer decisioning,…

Uncategorized
1219 views

Interactive Intelligence Reveals Ambitious Plans for Customer Service

RichardSnow - May 22, 2013

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans…

Analytics
1155 views

Smarter Agent Performance Management

RichardSnow - April 18, 2013

I read a lot these days about how companies should pay more attention to contact center agent or customer service…

The Future of Customer Service
Analytics
1041 views
Analytics
1041 views

The Future of Customer Service

EstebanKolsky - April 17, 2013

The best part of my job is that I get to talk to people, lots and lots of people. I…