CRM
582 views

My Thoughts On The Gartner Customer 360 Summit

themaria - July 2, 2010

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CRM
463 views

Does Everyone Deserve Great Customer Service?

themaria - June 4, 2010

This post was inspired by a discussion over on the CRM Outsiders blog that was in turn inspired by a discussion over on the SocialCRM Pioneers group led by Jeremiah Owyang and Ray Wang.…

CRM
456 views

The “Right” Degree of Automation

themaria - June 3, 2010

Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to engage is harder. Being able to scale…