How a Free Burrito Turned into A $55 Parking Ticket and a Great Customer Experience
Itâs hard trying to keep up in the Age of Acceleration. Everything is sped up. Everything is enhanced. Everything is scaled up. And while itâs probably not the case that everything has accelerated (but I still canât think of anything that hasnât), one thing that has definitely sped up, enhanced and scaled up is customer activities, behaviors and â most importantly â their expectations.
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