John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies. When calling the 800 numbers and speaking with…
Supersize My Data! Watch Out Business Analytics
If you ever stored kilobytes of data on a floppy disk (and even if you didn’t) the petabyte world can…
IT Project Success: There’s Magic In the Middle
I don’t know where I first heard that phrase, or what it originally meant, but I have been using it…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about their launch, business model, etc. (more on them…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people to collaborate and work together irrespective of their…
SQLCruise – The “Social-ism” Factor
In my previous post, I wrote about my plans to embark on a traincation on SQLCruise. Like all these events,…
Going Paperless: When does it work?
I was pleasantly surprised on Sunday when I checked in online for my Delta Airlines flight from Atlanta to San…
Data integration and keeping the decision in mind
Some time ago I was at a warranty conference and there was an interesting discussion about registration cards. You know,…
The Zero Latency Future is Now
Today’s advanced technology brings us virtual broadband autobahns that move data across the globe with speed and precision. In…
Implementing Enterprise 2.0 at Intuit, Part Four: Tecon and Encouraging Use
This is part four in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one…
