Uncategorized
369 views

Implementing Enterprise 2.0 at Intuit, Part Four: Tecon and Encouraging Use

JacobMorgan - July 22, 2010

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Uncategorized
459 views

Implementing Enterprise 2.0 at Intuit, Part Two: Change Management

JacobMorgan - July 12, 2010

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CRM
423 views

The Disconnect Between How Vendors and Strategists Approach Social CRM

JacobMorgan - June 18, 2010

After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became very clear to me that vendors and…

CRM
458 views

An Enterprise 2.0 Framework for Success

JacobMorgan - June 7, 2010

Around a week or so ago I presented online at the social business summit on making Enterprise 2.0 work.  It was a relatively short presentation with a…

CRM
413 views

What’s Coming Up Next for Social CRM and Enterprise 2.0?

JacobMorgan - June 2, 2010

We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about time we get a bit deeper into…

Uncategorized
392 views

Should We Drop the Enterprise 2.0 Pilot as Andrew McAfee Suggests?

JacobMorgan - May 24, 2010

This post is perhaps a few days late but it’s something that I have been thinking about ever since Andrew McAfee wrote that organizations needs to “Drop…

CRM
423 views

Social Media vs Social CRM vs Social Business vs Enterprise 2.0

JacobMorgan - May 19, 2010

First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning move for white? I’ve been giving this…

CRM
437 views

It’s Time for Social Service Level Agreements

JacobMorgan - May 12, 2010

My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web but hopefully in a…

CRM
382 views

Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans

JacobMorgan - May 8, 2010

This is part five (and the final part) in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization.  Part one covered the Business…

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453 views

Implementing Enterprise 2.0 at Océ Part Four: Operational and Financial Impact

JacobMorgan - May 6, 2010

This is part four in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization.  Part one covered the Business Drivers of Enterprise 2.0,…