JacobMorgan

84 Articles

The Disconnect Between How Vendors and Strategists Approach Social CRM

After spending a lot of time speaking and interacting with vendors and…

JacobMorgan JacobMorgan 12 Min Read

An Enterprise 2.0 Framework for Success

Around a week or so ago I presented online at the social…

JacobMorgan JacobMorgan 10 Min Read

What’s Coming Up Next for Social CRM and Enterprise 2.0?

We’ve talked about a lot of topics around the Social CRM and…

JacobMorgan JacobMorgan 8 Min Read

Should We Drop the Enterprise 2.0 Pilot as Andrew McAfee Suggests?

This post is perhaps a few days late but it’s something that…

JacobMorgan JacobMorgan 10 Min Read

Social Media vs Social CRM vs Social Business vs Enterprise 2.0

First off, yes this is an actual chess puzzle (you know I…

JacobMorgan JacobMorgan 11 Min Read

It’s Time for Social Service Level Agreements

My idea of SSLAs (social service level agreements) would take the concept…

JacobMorgan JacobMorgan 11 Min Read

Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans

This is part five (and the final part) in a multi-part series…

JacobMorgan JacobMorgan 7 Min Read

Implementing Enterprise 2.0 at Océ Part Four: Operational and Financial Impact

This is part four in a multi-part series on how Océ is…

JacobMorgan JacobMorgan 8 Min Read