Enterprise 2.0 and Collaboration: Come on, HR!
I recently read Jacob Morgan’s excellent post, Does Collaboration Impact Business Performance? Morgan reviews an updated Frost and Sullivan report…
Seven Ways to Rejuvenate Your Marketing Database
A visit to so many marketers shows people poring over paper reports, having meetings about the validity of the reports,…
The Social CRM Process
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…
What makes “CRM” social?
Social CRM is "the" hot topic these days with "experts" popping up everywhere. Last year I joined in the…
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use…
Enterprise 2.0 Best Practices
I had the opportunity to speak with and interview some of the top minds out there in the Enterprise 2.0…
Definition of Social CRM – Explained!
In one of my earlier post, I defined Social CRM as follows: Social CRM is the business strategy of engaging…
From Home to Social: The Evolution of Your Customer Data
Here’s how it goes down. An executive decides that his company needs a “social media strategy.” Along the way someone,…
Paradigm Shift Needed In Self Service
Airlines force you to self service kiosks, retailers make their kiosks look enticing, & financial institutions leverage the security of…
Communication, Social Networks, and Railroads
One of the most popular posts on my blog is Social Networking in the Workplace. Last time I checked, type…
