Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service
Hello again everyone-you last heard from me on the Teradata webcast-thanks again for the great feedback. One of the…
socialytics (so-shel-lit-iks) – the Holy Grail of social media
Social analytics = socialytics (simply a very natural word evolution) While researching information for my new social technology consulting business…
Amazon’s foreign publishing push: A customer data play
I'm trying to imagine everything Amazon knows about me. The company's computers know the books and music I buy, the…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning…
The Big Bad Boucher Bill, and Its Possible Exceptions
A discussion draft of a controversial bill to regulate behavioral targeting has been released by US Rep. Rick Boucher (D-VA).…
5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the…
It’s Time for Social Service Level Agreements
My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to…
How IT Services Companies can prepare for Social CRM opportunity
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…
Social CRM: M&A deals indicate market consolidation. Who’s Next?
In the past few days, we have seen two major acquisitions in the Social CRM space. First, Attensity Group acquired Social…
Using Social Monitoring to uncover the Analytics of Geolocation –
Geolocation and mobile computing are trends that are now in the mainstream so it’s about time to examine what kind…
