The Horizon of Data Mining
A few days ago, inquiring about projection models I was faced with a question about whether these models are purely…
Customer Service, the New Marketing in the Era of the Social Customer
Okay, I'm not the first person to write about this idea, but it has been on my mind lately, so…
Reaching The Social Customer: New Tools, New Strategies – Webinar from Social Media Today
I know our collective minds are beginning to focus on turkey and football - ok I guess my collective mind…
Black Box Analytics
Organizations are now aware of the significant contribution that predictive analytics brings to the bottom line. Solutions, once viewed with…
CRM Cloud Activity Likely to Cause Near-term Confusion
Seven Steps to a Successful ERP or CRM LaunchKeep your project team on track.Earlier this year I shared Gartner's bullish…
Oracle Acquires RightNow – First Take
Earlier today I distributed a note to my clients and research distribution list with details on this event. I am…
Social Software, Feature or Product?
We have this debate running about social software and whether it's, for the most part anyway, a set of features…
Speech IVR with Artificial Intelligence Is the Bees Knees
A short time ago I was approached by a friend of mine who is working with a startup called SmartAction.…
BPM, CRM and Cloud a Compelling Mix
Seven Steps to a Successful ERP or CRM LaunchKeep your project team on track.Just yesterday I wrote a post in…
The VoC Hoax (follow-up post)
It's been a few months since our previous post about voice of the customer programs being inadequate indicators of customer…
