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Note: The following article is part of a shared content agreement between Online Tech and InfoSec Institute. This post is by Tom Olzak, a security researcher for the InfoSec Institute…
With the growing prevalence of technology, more and more businesses are beginning to integrate digital channels in their customer service models. Call centers know that a poor customer experience is…





Interestingly, most site owners out there do not actually think about security.…
Reference data can be used in a huge number of data quality…
We have talked in depth about the benefits of using data-driven strategies…
An article in eWeek.com summarizes the latest data warehousing report from Gartner…
Aberdeen Research is conducting new research to show how companies are leveraging…
As we discussed in my last People, Process & Politics post, the…
The New York Times last weekend looked at the controversy around the…
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