Optimizing customer service levels with predictive analytics
Richard Boire gave a presentation on predictive analytics in customer service at the Canadian Automobile Association. Organizations that successfully adopt analytics are willing, and able to change. Richard’s focus then…
‘Trustworthy Cyberspace’: Federal R&D Priorities
In December 2011, the Executive Office of the President’s
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Final Analytics Post: Soccer World Cup 2010!
In a few hours, Holland and Spain will challenge each other for…
