Rise of Social CRM and how IT & BPO Companies can Profit from it
In my first post of this year published on January 2nd, titled…
Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus…
From Home to Social: The Evolution of Your Customer Data
Here’s how it goes down. An executive decides that his company needs…
How Customer Engagement will determine winning brands in Social Era
In recent months, a lot has been written about how Social Media…
Rapportive Takes a Stab at SCRM with Gmail Integration
I recently came across a plugin for Gmail called “Rapportive” which I…