Rise of Social CRM and how IT & BPO Companies can Profit from it
In my first post of this year published on January 2nd, titled…
Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus…
From Home to Social: The Evolution of Your Customer Data
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How Customer Engagement will determine winning brands in Social Era
In recent months, a lot has been written about how Social Media…
Rapportive Takes a Stab at SCRM with Gmail Integration
I recently came across a plugin for Gmail called “Rapportive” which I…