Tag: social crm

Social business is not “just” about communicating better!

I heard this statement recently from an analyst, "social media for business…

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Social CRM: Take the Leap of Faith

In recent months, several publications, analysts and bloggers have highlighted the importance…

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Redefining the enterprise user experience

I wrote recently about the growing phenomenon of employees circumventing corporate policy…

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According to Gartner Social CRM is Going to be Big

I read an interesting article on information age a few days ago…

JacobMorgan JacobMorgan 3 Min Read

It’s all about the experience

I'm writing this while sitting at a table at Philz Coffee in…

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Back to the future, the rebirth of the “Mom and Pop” business

With all the current hype about social web, web 2.0, social media…

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Twitter gains salesforce.com support, anticipating the next great thing?

Welcome Mary Wardley with this guest post. Mary is IDC's vice president of…

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