Tag: social crm

Interactive Intelligence Reveals Ambitious Plans for Customer Service

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…

RichardSnow RichardSnow 0 Min Read

Best One-on-One Conversations of 2011: Social CRM, Entrepreneurship and Connecting with Real Influencers

Over the past couple of months I've been hosting a conversation series…

BrentLeary BrentLeary 12 Min Read

Enable, Empower, Engage: Key to Social CRM Success

In my first post of the year published on January 2nd, 2010…

hkotadia1 hkotadia1 3 Min Read

Does Everyone Deserve Great Customer Service?

This post was inspired by a discussion over on the CRM Outsiders blog that…

themaria themaria 12 Min Read

The “Right” Degree of Automation

Social media monitoring and measurement is hard. Knowing what to do with…

themaria themaria 9 Min Read

Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service

  Hello again everyone-you last heard from me on the Teradata webcast-thanks…

Editor SDC Editor SDC 9 Min Read

5 Lessons Social CRM can Learn from CRM

I have been implementing CRM Solutions for a decade, having successfully managed many large…

hkotadia1 hkotadia1 8 Min Read

How IT Services Companies can prepare for Social CRM opportunity

In one of my earlier post, I highlighted the Social CRM opportunity for…

hkotadia1 hkotadia1 4 Min Read

Social CRM: M&A deals indicate market consolidation. Who’s Next?

In the past few days, we have seen two major acquisitions in…

hkotadia1 hkotadia1 2 Min Read

Using Social Monitoring to uncover the Analytics of Geolocation –

Geolocation and mobile computing are trends that are now in the mainstream…

MarshallSponder MarshallSponder 9 Min Read