Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to…
Hello again everyone-you last heard from me on the Teradata webcast-thanks again for the great feedback. One of the…
I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the…
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…
In the past few days, we have seen two major acquisitions in the Social CRM space. First, Attensity Group acquired Social…
Geolocation and mobile computing are trends that are now in the mainstream so it’s about time to examine what kind…
In my first post of this year published on January 2nd, titled 2010: Year of Social CRM, I highlighted why…
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM…
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little…
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…
The above diagram was compiled by Florence Nightingale, who was – according to The Font – “a celebrated English social reformer and statistician, and the founder of…
At a time in our history when there is more data than ever before, the overwhelming majority of companies ...
Money Out the Window It’s scary to think about the dollars involved, but with over 70% of Business Intelligence and Data Warehousing projects failing it is surprising…
I always make the point that data is everywhere – and that a lot of it is free.
The internet and ecommerce world offers endless possibilities to use customer analytics and big data ..
