At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) ...

Over the past couple of months I’ve been hosting a conversation ...

In my first post of the year published on January 2nd, ...

This post was inspired by a discussion over on the CRM Outsiders ...

Social media monitoring and measurement is hard. Knowing what to do ...

  Hello again everyone-you last heard from me on the Teradata ...

I have been implementing CRM Solutions for a decade, having successfully managed many ...

In one of my earlier post, I highlighted the Social CRM opportunity ...

In the past few days, we have seen two major acquisitions ...

Geolocation and mobile computing are trends that are now in the ...