CRM
392 views

The “Right” Degree of Automation

themaria - June 3, 2010

Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to…

CRM
390 views

Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service

SDC Editor - May 21, 2010

  Hello again everyone-you last heard from me on the Teradata webcast-thanks again for the great feedback. One of the…

CRM
483 views

5 Lessons Social CRM can Learn from CRM

hkotadia1 - May 17, 2010

I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the…

CRM
431 views

How IT Services Companies can prepare for Social CRM opportunity

hkotadia1 - May 12, 2010

In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…

CRM
356 views

Social CRM: M&A deals indicate market consolidation. Who’s Next?

hkotadia1 - May 9, 2010

In the past few days, we have seen two major acquisitions in the Social CRM space. First, Attensity Group acquired Social…

CRM
592 views

Using Social Monitoring to uncover the Analytics of Geolocation –

MarshallSponder - May 8, 2010

Geolocation and mobile computing are trends that are now in the mainstream so it’s about time to examine what kind…

CRM
338 views

Rise of Social CRM and how IT & BPO Companies can Profit from it

hkotadia1 - April 18, 2010

In my first post of this year published on January 2nd, titled 2010: Year of Social CRM, I highlighted why…

CRM
363 views

Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM

JacobMorgan - April 15, 2010

Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM…

CRM
276 views

Re-cap of SugarCon Day 1

JacobMorgan - April 14, 2010

I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little…

CRM
335 views

The Social CRM Process

JacobMorgan - April 5, 2010

I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit…