I just logged off a webinar I attended on integrating change ...

Bestselling authors, Chip and Dan Heath released their book, SWITCH: How ...

In one of my earlier post, I highlighted the Social CRM opportunity ...

I just hung up the phone with a friend and colleague ...

Introduction Last week Ovum and @SarahBurnett were kind enough to invite ...

This is part three in a multi-part series on how Océ ...

Sometimes I forget. I forget that there are folks that are ...

I’ve just finished Seizing the White Space: Business Model Innovation for ...

“We have to set the standard, and they have to live ...

I was on conference call today and someone noted, “I am ...