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This coming Friday at 1pm EDT I’ll be participating in a free webinar with Charlene Li and Steve Rubel on…
I have developed a few strongly-held architectural beliefs, and one came up in conversation last week, during a spirited discussion…
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I’ve been reading a lot of articles lately on creating a culture of innovation. But how? How do you “create…
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about…
I just logged off a webinar I attended on integrating change and project management (it was the kind of meeting…
Bestselling authors, Chip and Dan Heath released their book, SWITCH: How to Change Things When Change is Hard, within a…
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…
I just hung up the phone with a friend and colleague and he shared his insights and observations from a…
The above diagram was compiled by Florence Nightingale, who was – according to The Font – “a celebrated English social reformer and statistician, and the founder of…
Money Out the Window It’s scary to think about the dollars involved, but with over 70% of Business Intelligence and Data Warehousing projects failing it is surprising…
At a time in our history when there is more data than ever before, the overwhelming majority of companies ...
I always make the point that data is everywhere – and that a lot of it is free.
The internet and ecommerce world offers endless possibilities to use customer analytics and big data ..
