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This coming Friday at 1pm EDT I’ll be participating in a free webinar with Charlene Li and Steve Rubel on…
I have developed a few strongly-held architectural beliefs, and one came up in conversation last week, during a spirited discussion…
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I’ve been reading a lot of articles lately on creating a culture of innovation. But how? How do you “create…
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about…
I just logged off a webinar I attended on integrating change and project management (it was the kind of meeting…
Bestselling authors, Chip and Dan Heath released their book, SWITCH: How to Change Things When Change is Hard, within a…
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…
I just hung up the phone with a friend and colleague and he shared his insights and observations from a…
The above diagram was compiled by Florence Nightingale, who was – according to The Font – “a celebrated English social reformer and statistician, and the founder of…
At a time in our history when there is more data than ever before, the overwhelming majority of companies ...
Money Out the Window It’s scary to think about the dollars involved, but with over 70% of Business Intelligence and Data Warehousing projects failing it is surprising…
I always make the point that data is everywhere – and that a lot of it is free.
The internet and ecommerce world offers endless possibilities to use customer analytics and big data ..
