Reference Domains Part III: Collecting Classifications
This is part three in the series about reference domains (a.k.a. classifications). In the first part we looked at the…
Executives Don’t Like Analytics: Why Business Isn’t Data-Driven
The business bestseller lists have showcased several high-profile books featuring case studies of companies enjoying competitive advantage from their cutting-edge…
Business People Are Dumb On Average(s)
Here’s one real-life example of the limits in quantitative thinking observed in an average company, shared with me by Michael…
The Three C’s of Social Business
Einstein said "everything must be made as simple as possible, but not one bit simpler". That concept, often tied to…
Visualizations as Vocabulary…or Know the Big Words, Use the Small Ones
Telling stories with data. It is an increasingly common business intelligence refrain–and it may well be part of your job…
Three Golden Rules for Digital Messaging
Too often we get caught up in the cycle of messaging only to realize that we are slowly alienating some…
Really Simple Statistics: What is Ordinal Data?
Welcome to Really Simple Statistics (RSS). There are lots of places online where you can ponder over the minute details…
Technologists: Leverage Your Talent/Ideas/Experience To Contribute To The Digital Transportation Exchange
The Digital Transportation Exchange (DTE) is an online platform which seeks and supports innovation in global transportation initiatives. The US…
Big Analytics: Closing the ‘Clue Gap’ with Big Data
There's been an growing discussion over the past couple of years on the topic of Big Data: how to deal…
![7 Best Knowledge Management Systems for Call Centers [2026 Comparison] -- AI-generated illustration](https://www.smartdatacollective.com/wp-content/uploads/2026/08/call-center-knowledge-management-systems-7-compared-featured-150x150.png)
