Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that was in turn inspired by a discussion over…
The “Right” Degree of Automation
Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to…
Predictive Analytics: 8 Things to Keep in Mind (Part 7)
Theme 7: Prototype, Pilot, Scale Edison did not invent the light bulb. He took a working concept and developed hundreds…
Looking at the increasing role of social media within business intelligence
The role of business intelligence (BI) is slowly shifting within organizations. People speak about the transition from traditional uses towards…
What’s Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about…
Wedding Bells: Risk Management and Performance Management
Inevitably all managerial methodologies, like customer relationship management and profit management and strategy management, will all be integrated. It may…
Voodoo Spectrum of Machine Learning and Data Sets
I used to be very gung-ho about machine learning approaches to trading but I'm less so now. You have to…
Statisticians zero in on Euro crooner
Kaggle, a British-based platform for prediction contests, has sponsored an unusual statistics competition, inviting teams from all over Europe to…
CRM Paradigm Shift
Having watched the CRM (R)evolution for over a decade, I am very excited about the developments that have taken place…
social CRM (sCRM) definition : CRM + aggregator + socialytics
Normal.dotm 0 0 1 681 3883 clear idea, llc 32 7 4768 12.0 0 false 18 pt 18 pt 0…
