Old School: Companies That Still Just Don’t Get It
Sometimes, it just amazes me that so many companies are old school, and not in the good Will Ferrell movie…
Competition is overrated
Your #1 competitor starting out will always be the BACK button, nothing else. – Garry Tan Suppose you have an…
The Power of Transactional Messaging
Transactional messages are essential to drive effective engagement. People expect you to follow up with them for a variety of…
Four Essentials for Enabling Pattern-Based Strategies
Economic turmoil has brought widespread recognition that businesses must improve their ability to identify and act on signs of change.…
Zen and Mao
In which Jill considers spending less, but buying smart.Lately I’ve become aware—okay, it’s been brought to my attention—that I buy…
Up in the Air
Did you see the movie Up in the Air starring George Clooney? Those of you who have not seen it…
Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been…
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became…
Words at Work: Defining “Business Analytics”
When someone mentions “business analytics” or “business intelligence”—do they mean what you mean? Same question for “data analytics,” “data mining,”…
Are Some BI Vendors too Quiet?
Yesterday, I went to a luncheon put on by Qlikview at the Seattle Yacht Club. I love these vendor luncheons,…
