Seeing through your customer’s eyes
You have a great idea. You turned it into a product. It’s going to solve all kinds of problems. The…
Pros and Cons: Cyber Command
Even before the U.S. Cyber Command stood up there was wide-ranging speculation about what the command would do, the authorities…
Actionable Information Management Principles: People
I am now at the sharp end of creating an Information Management Strategy and Roadmap and I have started to…
My Thoughts On The Gartner Customer 360 Summit
I got to attend Gartner Customer 360 Summit this week, which quite honestly impressed me. This is a rare occasion…
Q&A with Radian6′s Lauren Vargas from our Recent Webinar
Social CRM has just gone from being a buzz word to being an official software solutions category: Gartner has released…
Online and offline become 1: a new era has begun (part 2)
This is the second part of the post Online and offline become 1: a new era has begun. In this…
Full-service BI
Over the years BI has gone through revisions in relation to the biggest marketing buzzwords and the push on how…
Feature lists miss the point
So many people who should know better seem to miss the point when they mention Tableau. Why? I asked BI…
How to Gain Knowledge from the Online Community
As employees today have increasingly free reign to connect and share data online, the amount of untapped organizational knowledge grows…
If you are now the CEO
Imagine that you are now the CEO. Further imagine that your organization is underperforming. Worse yet, your organization has low…
