Time for an Information Management Strategy?
I recently had the opportunity to visit four small businesses in a consulting capacity. Along with two other experts, I…
BPM, CRM and Cloud a Compelling Mix
Seven Steps to a Successful ERP or CRM LaunchKeep your project team on track.
Help Nonprofits and NGOs at Data Without Borders DataDives
Data Without Borders, the organization devoted to bringing the skills of data scientists to nonprofits and NGOs who could better use…
Map and Reduce in MapReduce: a SAS Illustration
In last post, I mentioned Hadoop, the open source implementation of Google’s MapReduce for parallelized processing of big data.
Oracle’s Big Data Appliance to include R
At the Oracle OpenWorld conference in San Francisco today, Oracle announced the new Oracle Big Data Appliance, "a new engineered system…
Book Review – Agile Business Rules Development
Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both…
SOA Raises the Bar on Elegant Systems
Scott Robinson, writing in TechRepublic, seemed to be writing an epitaph for service oriented architecture. At least, his article started…
Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is gaining attention as an effective customer service delivery…