This is part three in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0,…
If you recall, I recently wrote an in-depth case study on how Vistaprint deployed Enterprise 2.0 initiatives within their organization. Next up in the E2.0 case study…
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM because I believe there was a lot…
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep. I’ve never attended a Sugarcon event…
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see sidebar), I am once again sharing another…
Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The report was created a…
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit of researching and thinking around this topic. …
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM they also created…
I had the opportunity to speak with and interview some of the top minds out there in the Enterprise 2.0 space, and although there aren’t that…
According to a report by Microsoft it is (geared towards the manufacturing industry). Towards the end of last year Drew Gude, (Director, U.S. High Tech and…
