Uncategorized
662 views

Implementing Enterprise 2.0 at Océ Part Three: Change Management

JacobMorgan - April 30, 2010

This is part three in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0,…

Uncategorized
660 views

Implementing Enterprise 2.0 at Océ, Part One: Business Drivers

JacobMorgan - April 28, 2010

If you recall, I recently wrote an in-depth case study on how Vistaprint deployed Enterprise 2.0 initiatives within their organization.  Next up in the E2.0 case study…

CRM
681 views

Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM

JacobMorgan - April 15, 2010

Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM because I believe there was a lot…

CRM
608 views

Re-cap of SugarCon Day 1

JacobMorgan - April 14, 2010

I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep.  I’ve never attended a Sugarcon event…

Uncategorized
673 views

Companies are Touching the Tip of the Social CRM Iceberg

JacobMorgan - April 12, 2010

In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see sidebar), I am once again sharing another…

Business Intelligence
687 views

Does Collaboration Impact Business Performance?

JacobMorgan - April 7, 2010

Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance.  The report was created a…

CRM
681 views

The Social CRM Process

JacobMorgan - April 5, 2010

I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit of researching and thinking around this topic. …

CRM
637 views

Join the Social CRM Pioneers!

JacobMorgan - April 3, 2010

  A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM they also created…

CRM
550 views

Enterprise 2.0 Best Practices

JacobMorgan - April 1, 2010

  I had the opportunity to speak with and interview some of the top minds out there in the Enterprise 2.0 space, and although there aren’t that…

Uncategorized
2042 views

Is Unstructured Collaboration the Key to Business Agility?

JacobMorgan - March 22, 2010

  According to a report by Microsoft it is (geared towards the manufacturing industry).  Towards the end of last year Drew Gude, (Director, U.S. High Tech and…