May 2010 Early Indications: Devising the cloud-aware organization
As various analysts and technology executives assess the pros and cons of cloud computing, two points of consensus appear to…
Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service
Hello again everyone-you last heard from me on the Teradata webcast-thanks again for the great feedback. One of the…
socialytics (so-shel-lit-iks) – the Holy Grail of social media
Social analytics = socialytics (simply a very natural word evolution) While researching information for my new social technology consulting business…
Amazon’s foreign publishing push: A customer data play
I'm trying to imagine everything Amazon knows about me. The company's computers know the books and music I buy, the…
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning…
Flexible yet permanent – the power of business rules
Sapphire, SAP’s big show, is on this week and I have been following the twitter stream (I was invited but…
How to Improve Predictive Accuracy? (Part 1)
“Prediction is difficult, especially about the future.” - Yogi Berra (a baseball catcher) One model or multiple models? Several articles…
A Poorly Managed Company’s Tour Guide: Performance Mangement and the ‘Mesdup’ Corporation
Publicly traded companies issue annual reports that increasingly look like magazines. Almost all organizations publish a brochure with glossy…
Winning the first game in a baseball series: a harbinger, or not?
For those not familiar with the major-league baseball in the US (and despite living here for more than 10 years,…
The Big Bad Boucher Bill, and Its Possible Exceptions
A discussion draft of a controversial bill to regulate behavioral targeting has been released by US Rep. Rick Boucher (D-VA).…
