Social Engineering — Hacking by Asking
“Hi, this is Robert Downs from Dell support — I got redirected to this number by accident by the guy…
Maybe it should be “Networked Business”?
I like the term social business, I'm comfortable with the concepts I've used a lot over the last two or…
A Comprehensive Approach is Required for Data Quality Improvement
Despite–or perhaps because of–the tremendous cost of data quality issues, most organizations are struggling to address them. We believe there are five…
Improving customer interactions one decision at a time
William Band at Forrester (@waband) recently tweeted that his next research project was: When to use CRM apps vs BPM…
It’s time to industrialize analytics
There's a lot of talk about advanced analytics these days - the use of data mining and predictive analytics is…
The Road of Collaboration
I grew up and lived most of my life in the suburbs of Boston, Massachusetts. But just prior to relocating…
The Drivers and Challenges of Enterprise 2.0
In today’s global economic arena, price is no longer an area where organizations can hope to differentiate themselves. Instead, innovation…
