Speech IVR with Artificial Intelligence Is the Bees Knees
A short time ago I was approached by a friend of mine who is working with a startup called SmartAction.…
Time for an Information Management Strategy?
I recently had the opportunity to visit four small businesses in a consulting capacity. Along with two other experts, I…
BPM, CRM and Cloud a Compelling Mix
Seven Steps to a Successful ERP or CRM LaunchKeep your project team on track.
Book Review – Agile Business Rules Development
Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both…
The Next Generation Enterprise Platform
Now that I've had a a few weeks since Salesforce.com's Dreamforce conference to think more about Salesforce's new positioning around…
The VoC Hoax (follow-up post)
It's been a few months since our previous post about voice of the customer programs being inadequate indicators of customer…
Factual Logic: Why Numbers Count
The funny thing about Decision Management technologies is that we obsess with automation but.
Personalization: The Underappreciated Aspect of Self-Service Business Intelligence
These days, it seems like you can’t read an article about business intelligence (BI) without seeing the term “self-service.” Self-service…
