How to Transform Customer Retention with Analytics
Analytics can transform your business. Last time I shared with you how to transform your marketing with analytics. This time…
Chris Bucholtz is Ready to Turn CRM Inside-Out
Martin Schneider was the driving force behind one of the best CRM blogs out there – CRM Outsiders. And although…
Predictive Analytics World New York City Conference Announces Speaker Line-Up
New York City, NY – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today…
The Butterfly Effect and Data Quality
I just wrote a paper called the ‘Butterfly Effect’ of poor data quality for Talend. The term butterfly effect refers…
Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions with them I realized that my thinking about…
Customer Data Integration – Separating the Hype from the Reality
There is a lot of buzz in the industry about the emerging class of customer data integration software that businesses…
Goals and Metrics – Measuring Customer Engagement on the Web
The notions of web presence and customer engagement aren’t new -- but are gaining in interest as web presence expands…
Use of Analytics in Business Verticals
In the last posts we saw how Analytics has become mainstream & how it is different from the Business Intelligence. Let…
The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support…
First Look – G Stat
G-Stat is a privately held Israeli company focused on advanced analytical and data mining solutions. The founder of G-Stat began…
