Four Essentials for Enabling Pattern-Based Strategies
Economic turmoil has brought widespread recognition that businesses must improve their ability to identify and act on signs of change.…
Zen and Mao
In which Jill considers spending less, but buying smart.Lately I’ve become aware—okay, it’s been brought to my attention—that I buy…
Up in the Air
Did you see the movie Up in the Air starring George Clooney? Those of you who have not seen it…
Data Visualization a Big Winner in Knight Challenge
Data viz has an established role in business—but these days it’s also gaining traction in the realm of public service. …
The Enterprise 2.0 Consultant
I was heading to work for my new client this week when something fairly mundane happened to me. While entering…
From Search to Share: How Google can win in the Social Age
Google is one of the great success stories of internet age. Given its mission to organize the world’s information and…
Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been…
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became…
The impact of the drug war in Mexico
For the last couple of years, Mexico has been in the midst of an escalating drug war, with violent crime…
Words at Work: Defining “Business Analytics”
When someone mentions “business analytics” or “business intelligence”—do they mean what you mean? Same question for “data analytics,” “data mining,”…