An Enterprise 2.0 Framework for Success
Around a week or so ago I presented online at the social business summit on making Enterprise 2.0 work. It…
Why Social Media will drive adoption of SaaS CRM
SaaS CRM (Software as a Service) has been around for a while. Salesforce.com, one of the largest service providers in SaaS CRM…
Steve Jobs single-handedly restructured the mobile industry
With the introduction of the iPhone, Steve Jobs achieved something that might be unique in the history of business: he…
How fast is 3G and what is 3.5G and when will 4G really be here?
Most enterprise CTOs are very interested in the “cloud” and ways to tap into cloud-based resources. An interesting aspect of…
Tabled: Is R the Solution?
Sometimes, in this world of magical analytics and open source software, the most basic stuff doesn’t get done. Today, we’ll…
Tell Me a Story
I recently appeared on the New York Times’ Tech Talk podcast, answering a number of questions about emerging technologies. Now,…
Engaged + Happy Employees = Results. A good story of a company doing it right.
What a fun week. I met with some cool new people and connected with others that I’m just getting to…
PMML support is growing rapidly. From down under and into the stars!
Back in November 2009, I reported on PMML and Open Source Data Mining, highlighting the support open source tools offered…
Does Everyone Deserve Great Customer Service?
This post was inspired by a discussion over on the CRM Outsiders blog that was in turn inspired by a discussion over…
The “Right” Degree of Automation
Social media monitoring and measurement is hard. Knowing what to do with the data, how to respond and how to…