Customer Experience: Children’s Hospital of Philadelphia
I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been…
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became…
The impact of the drug war in Mexico
For the last couple of years, Mexico has been in the midst of an escalating drug war, with violent crime…
Words at Work: Defining “Business Analytics”
When someone mentions “business analytics” or “business intelligence”—do they mean what you mean? Same question for “data analytics,” “data mining,”…
Yesterday’s DM Radio broadcast on data federation
I enjoyed appearing on the The DM Radio session yesterday The Extended Enterprise: Federated Data Models hosted by Eric Kavanagh…
The Importance of Scope In Data Quality Efforts
When it comes to data quality, I fervently believe that it is destined for widespread adoption. As a concept data…
Are Some BI Vendors too Quiet?
Yesterday, I went to a luncheon put on by Qlikview at the Seattle Yacht Club. I love these vendor luncheons,…
Learning R
When R is brought up as a possibility for doing statistics or data mining or any sort of predictive analytics among…
You Don’t Need a Golden Ticket to Win With Analytics
Inter-league baseball offers a good excuse for another example of analytics from the wide world of sports (and entertainment) where…
NYT article on IBM’s Jeopardy-playing computer
We've been waiting for months for this New York Times magazine article about Watson, the Jeopardy-playing computer--and the subject of…
