Knowledge Management critical in Social CRM
In my previous post titled Social Media: The New Front End of CRM System, I highlighted how Social Media has…
Promoting Poor Data Quality
A few months ago, during an e-mail correspondence with one of my blog readers from Brazil (I’ll let him decide…
Reinventing the BI Solution You Already Have – A Series of Unfortunate Data Warehousing/Business Intelligence Events #1
(This is part of our ongoing Series of Unfortunate Data Warehousing and Business Intelligence Events. Click for the complete series,…
Why Are There Irrational Business Decisions?
I recently attended a presentation by Dr. Franck Schuurmans, a guest lecturer at the Wharton Business School and a consultant…
The opportunity for opportunity analytics
Some time ago Neil Raden and I did some research on analytics. It was clear as we did this that…
Data hostages: The emerging business model of Web 2.0
For years, as growing millions blogged, Tweeted, posted videos on YouTube and updates on Facebook, we in the press wondered…
Starbucks is the Leading Consumer Brand on Social Media
Starbucks is the most popular U.S. corporate brand on social networks, according to a ratings study done by London-based Famecount,…
Enterprise 2.0 – If we only knew what we know.
If we only knew what we know. Years ago, while working inside a global Fortune 500 company, the CIO voiced…
Keeping count of people (and things)
I learned while researching The Numerati that the Chinese have 11 different spellings for Osama Bin Laden. (Maybe it's up…
Ethics and Fraud – From a Gray Area to Prison
I was recently honored to be a keynote speaker at the Institute of Management Accountant’s 91st Annual Conference in Baltimore,…